Question
1. Do the Aluminum and Glass Balusters offered by Deckorators meet the
Canadian Building Code?
Answer
Yes they do. The Canadian Stamped Engineering Sheets with BCIN numbers
are available as downloaded and printable documents on the website. Go
to the Deckorators Home Page, then Installation and follow the link.
Question
2. Do the Colonial, Baroque, Arc and Traditional come in the 7 colour
choices that the Classic Baluster has available?
Answer
No. They are only available in Black and Bronze. The Colonial is
available in white as well.
Question
3. If I don’t use the Deckorator connectors and drill the rail to
install my balusters is the warranty still valid?
Answer
The warranty is NOT valid if you are using Pressure Treated wood, due to
the chemical used and the direct contact with the aluminum. Cedar, Kayu
or any composite material is fine to pre-drill.
Question
4. Do the Scenic Glass Balusters come in any other width or sizes?
Answer
No. They are available in 32” and 38”, 4” width, clear or autumn colour,
either straight or contoured.
Question
5. Do I need to use the Scenic Glass Connector when installing Glass
Balusters?
Answer
No you do not need to use the Scenic Glass Connector. The baluster comes
with pre-drilled holes, screws and rubber grommets so that you may screw
it directly into the rail. (See installation instructions)
Question
6. Where can I buy the Deckorators product line in Canada?
Answer
Nearly every major buying group (Home Hardware, TimBR Mart, Castle,
RONA, McMunn & Yates, Windsor Plywood, TimberTown, Pierceys and
Federated Co-operatives) in Canada purchases Deckorator products. Go to
our Home Page and hit the “Find a Dealer” link to find the dealer
closest to you.
Question
7. How long will it take to get the product if the Store doesn’t have it
in stock?
Answer
It usually takes 1 day per Province, leaving from Ontario, if you are
close to a major city. It may take 1-2 days more if you are in a remote
area.
Question
8. What if there is no dealer near me?
Answer
Call the phone number under the Contact Us page and we will arrange to
get the product to you.
Question
9. What rail height would I get using a 32” Baluster?
Answer
A 32” Baluster would get you a 42” rail height.
A 26” Baluster would get you a 36” rail height.
A 36” Baluster would get you a 48” rail height.
Question
10. Does the Deckorator Product Line have an Aluminum Top and Bottom
Rail to go along with their aluminum balusters?
Answer
No. The Deckorator’s system allows you to match your decking material
with your Top and Bottom rail for a standardized look that allows the
balusters to be showcased.